Returns & Exchanges

At Jo Mercer, we want you to be completely satisfied with your purchase, which is why we offer easy returns on all full-priced items within 21 days of delivery. Whether you need a different size or a complete refund, our streamlined process ensures your fashion journey remains effortless.

1

Check Eligibility

Ensure your footwear is in its original, unworn condition and packed in the original shoe box to qualify for a return or exchange.

2

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

3

Pack and Post

Print your prepaid shipping label, securely package your items, and drop the parcel off at any Australia Post location or authorized courier point.

4

Processing and Refund

Once our warehouse receives and inspects your return, we will process your refund or dispatch your exchange within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing