Frequently Asked Questions
Everything you need to know about your Jo Mercer experience.
What is your return policy for online orders?
We offer returns on all full-priced items within 21 days of delivery. Items must be in their original, unworn condition and packaging. Sale items may be returned for a store credit only, unless deemed faulty.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while Express shipping takes 1-3 business days depending on your location. Please allow additional time during peak sale periods.
Do you offer international shipping?
Yes, Jo Mercer ships to select international destinations including New Zealand, the USA, and the UK. Shipping costs and delivery timeframes are calculated at checkout based on the destination.
How do I care for my leather shoes?
To maintain the quality of your leather footwear, we recommend using a high-quality leather conditioner and protector spray. Avoid direct sunlight and moisture, and store them in a cool, dry place.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also offer flexible payment options such as Afterpay, Zip, and PayPal.
Can I return an online order in-store?
Yes, online orders can be returned to any Jo Mercer boutique for an exchange or refund, provided you have your order confirmation email as proof of purchase.